A library of short videos, a printable guide, and a one-page install card. Most installs go from box to working lock in under thirty minutes.
This guide is for the Yedi Pro smart lock. Bought the Yedi sign instead? Set it up here →
~5 minutes · 2 videos
Lock, mounting kit, batteries, install card, key override. We name each piece and tell you what it's for.
One Phillips screwdriver. That's it. Plus a phone with the Yedi app installed and the door you're installing on.
~12 minutes · 4 videos · pick the one that matches your door
The most common commercial door type. Step-by-step retrofit onto an existing lever.
For older or higher-grade commercial doors. Different process, same install time.
Common in mall and shopping-center locations. Uses the alternate bracket kit.
The one thing people get wrong. Two minutes that save a service call.
~3 minutes · 2 videos
Three 18650 cells, orientation matters, and how to read the indicator LED on first boot.
Every light pattern, what it means, and what to do if you see red.
~5 minutes · 3 videos
Sign up, name your store, set your hours.
Bluetooth pairing flow. Name the door. Choose restroom or stockroom mode.
For remote access, OTA updates, and live alerts. Bluetooth-only works too if you'd rather.
~5 minutes · 2 videos
Roles and permissions. What managers see vs. associates.
One tap, takes effect instantly across every lock. The thing you'll do the most.
~7 minutes · 4 videos · configuration depends on door type
Customer codes, rotation schedule, usage-triggered cleaning prompts.
Staff credentials, access policies, after-hours rules.
Wiring your customer-facing app to unlock the restroom. API walkthrough.
For operators monetizing the restroom. Setup, pricing, payouts.
~4 minutes · 2 videos
Lock, unlock, NFC, PIN, app. Run this before you call install done. Two minutes.
Verify the log entry, the alert, the dashboard. Make sure everything's wired before staff starts.
Common issues from the first week, with solutions.
Three things to check. Solves 90% of pairing issues.
Strike plate alignment is the answer. Walk-through of the realignment.
The one setting that does this. How to check, how to fix.
How to diagnose. When it's the lock, when it's your network.
For when you're moving the lock to a new door, or starting fresh.
For the installer in your back room who'd rather hold a piece of paper than a phone.
iOS · run your sign or lock
16 pages · request a copy
The TL;DR for fast installers
For your team — front and back
For your facilities team or landlord
docs.yedi.app · for engineering
Response within 4 business hours
Support emails get a response within four business hours, every weekday. Chain accounts have a direct line to their account manager.